Our Privacy Policy

The owner of No. 303 ("Richmond (“No. 303,” “we," ",” “us,",” or "“our")”) is committed to protecting your privacy. This Privacy Policy outlinesdescribes how we collect, use, and disclose, and safeguard personal information when you: (i) use our website, or mobile services, or ; (ii) visit or use our location at 303-305 W. Broad St, Richmond, VA 23220 and its facilities and amenities as a member (“Member”) of our private membership social club (the “Club”) or as a non-member visitor; (iii) attend events at the Property; (iv) interact with us through email, SMS, telephone, social media, andor other communication channels; or (v) otherwise engage with No. 303 in any capacity (collectively, the "“Services").”).
By using our Services, you agree to the practices described in then-current version of this Privacy Policy. Your continued use of the Services following any update to this Policy constitutes your acceptance of the updated terms.

1. Information We Collect We collect the following typescategories of personal datainformation:

Identifiers: Name, email address, phone number, postal address, IP address, and similar information identifiers.
Demographic Information: Age, gender, language preferences.
Reservation and Event Details: Arrival/departure dates, seating preferences, event RSVPs, and special requests.
Payment Information: Credit card or payment account details (processed securely through third-party services).payment processors).
Usage Data: Browser type, device information, operating system, access times, pages viewed, and referring URLs.
Cookies and Tracking Technologies: Cookies, web beacons, session replay tools, embedded scripts, reCAPTCHA (Google), and similar tools.technologies.
Preferences and Interests: Preferences Information about your preferences, tastes, and interests as shared as member andthrough your Membership enrollment, event participation, dining history, use of clubProperty or through forms (e.g.,Club amenities, food, activities).or forms submitted to No. 303, as well as preferences and characteristics inferred from your activity and interactions with us.
Security & Surveillance: Camera footage We operate video surveillance cameras in public and members areas of the Property for security and safety purposes. By entering the Property, you consent to being recorded. Surveillance footage may be used for security monitoring, incident investigation, and compliance with legal obligations.
Account and Membership Data: Username, account credentials, Membership type, enrollment date, and account status.
Transaction and Purchase History: Records of food and beverage charges, event ticket purchases, guest fees, and other safety-related recordingstransactions made through or at the Property.
Guest and Invitee Information: Personal information about your guests or invitees that you provide to us in connection with event reservations or Membership privileges.
Communications: Messages, inquiries, feedback, and complaints you submit to us through the website, email, SMS, or directly to Property staƯ.
Behavioral Inferences: Information we derive or infer about your preferences, interests, and characteristics based on your activity, purchase history, and interactions with us.

2. How We Use Your Information Your information is used for the following purposes:  To provide, manage, and improve our Services

To personalize your experience, content, and oƯers
To manage your Membership, reservations, events, and account
To communicate with you (emails, email, SMS, telephone calls)
For marketing and promotional communications, subject to your right to opt out of promotional messages at any time. Opt-out requests may take up to thirty (30) days to process. Opting out of promotional communications does not aƯect our right to send you transactional, billing, or Membership administration communications, which we may send regardless of your opt-out status.
For analytics, system monitoring, and fraud prevention
To provide specific services within the Club and at the Property  To comply with legal obligations and respond to lawful requests
To enforce our Membership Agreement, Event Agreements, and other contracts with you
To investigate and respond to complaints, disputes, incidents, or suspected violations at the Property
To create and maintain Member profiles for personalization and service improvement
To share aggregated or anonymized data with business partners for industry benchmarking and market analysis
For internal auditing, operational planning, and financial reporting 3. Sharing Your Information We may share your personal data information with:
Service Providers: Payment processors, analytics providers, hosting services, and marketing platforms, and other vendors who assist in operating our Services
Business Partners & AƯiliates: Spa, restaurant Dining, event, concierge, and amenity partners within at or aƯiliated with the resort Property
Owners & Operators: For operational, financial, and service optimization purposes
Legal & Regulatory Authorities: When required or permitted by law, court order, or governmental authority
Acquirers and Successors: In case of mergers connection with a merger, acquisition, asset salessale, financing, restructuring, or other business transfers involving No. 303 or the Property, in which case transferred information will remain subject to this Policy
Professional Advisors: Attorneys, accountants, auditors, and other advisors retained by No. 303, subject to confidentiality obligations
Insurers and Risk Managers: Insurance carriers and risk management providers in connection with claims, potential claims, or risk assessment
Event Vendors: Photographers, videographers, AV providers, and other vendors engaged for specific events at the Property, to the extent necessary for event operations
Collections and Legal Counsel: Third-party collection agencies or outside counsel engaged in connection with collection of overdue amounts owed to No. 303
We do not sell your personal information. to unaƯiliated third parties for their independent marketing purposes. We may use, share, or license aggregated or anonymized data — which does not identify you individually — for reporting, benchmarking, and business analysis without restriction.

4. Use of Cookies and Tracking Technologies We use cookies and third-party tools to analyze traƯic, personalize content, and serve targeted adsserve targeted ads, and improve your experience. We may also use session replay tools and heatmapping technologies to understand how users interact with our website. Disabling cookies may limit the functionality of certain features of our Services. We do not respond to “Do Not Track” signals because no universally accepted standard for honoring such signals currently exists. We may use cross-device tracking technologies to recognize you across multiple devices and browsers.

Types of cookies:

Essential Cookies: ForRequired for authentication and core website functionality
Functionality Cookies: Remember your preferences likesuch as language and login infoinformation
Performance Cookies: Analyze website performance, usage patterns, and usage user behavior
Advertising Cookies: ShowEnable delivery of relevant ads across other websites (Google, Meta, AdRoll, etc.)and similar platforms)
To opt out of targeted advertising or personalized ads, visit:
Google Ads Settings
NAI Opt-Out
Your Ad Choices

5. State and International Privacy Rights Residents of California, Virginia, Colorado, Connecticut, Nevada, Oregon, Texas, and Montana, and other states with applicable privacy laws may exercise rights under applicable state those laws, including:

Right to know what personal data information we collect and how it is used, Right to access, correct, or delete your data personal information, Right to opt out of data sharing or targeted advertising, profiling, or sale of your data, Right to non-discrimination whenfor exercising your privacy rights.

Residents of other states with applicable privacy laws may have similar rights, which we will honor to the extent required by law. To submit a privacy rights request, please contact us at info@the303.club. If we deny your request, you may appeal by contacting us at info@the303.club and identifying your original request.

EU/EEA residents are protected under the General Data Protection Regulation (“GDPR”) where applicable. Our Services are primarily directed at U.S. residents; EU/EEA individuals who interact with No. 303 do so at their own election and acknowledge that U.S. law may not provide the same level of data protection as applicable EU law. Where GDPR applies, we process personal data on the basis of: (i) performance of a contract with you; (ii) our legitimate business interests; (iii) compliance with a legal obligation; or (iv) your consent, where required. EU/EEA residents may request:

Access to your personal data
Correction or erasure of your personal data
Data portability
Restriction of or objection to processing
Withdrawal of consent (where processing is based on consent)
The right to lodge a complaint with your local data protection supervisory authority Requests may be submitted to: info@the303.club

6. Data Retention and Security We retain personal data only information for as long as necessary for business or legal to fulfill the purposes. described in this Policy and to comply with applicable legal obligations. We may retain information longer where required by law or where we have a legitimate legal or business reason to do so.

We implement industry-standard commercially reasonable administrative, technical, and physical safeguards designed to protect your data. However, no method is 100% secure personal information against unauthorized access, disclosure, alteration, or destruction. You are responsible for maintaining the confidentiality of any account credentials associated with your use of our Services, and we are not responsible for unauthorized access resulting from your failure to safeguard such credentials. However, no security system is impenetrable and we cannot guarantee the security of your information. In the event of a data breach aƯecting your personal information, we will notify you as required by applicable law.

7. Children’s Privacy Our Services are not intended for children or directed at individuals under the age of twenty-one (21), consistent with No. 303’s Membership age requirements. We do not knowingly collect personal information from individuals under eighteen (18). If we become aware that we have collected personal information from a minor, we will promptly delete it. If you believe we have inadvertently collected information from a minor, please contact us at info@the303.club.

8. International Transfers We may transfer and store your personal information in the United States or other jurisdictions where privacy data protection laws may diƯer. from those in your country of residence. By using our Services, you consent to such transfers. We do not represent that U.S. law aƯords the same level of privacy protection as the laws of the EU, EEA, or other jurisdictions. Data transferred to the United States will be processed in accordance with this Policy and applicable U.S. law.

9. Third-Party Sites and Services Our website may include links to, or embed tools from, third-party sites.websites, platforms, and service providers (including booking tools, payment processors, and social media integrations). We are not responsible for their content or the privacy practices. Please review their, content, or security of any third-party site or service, including those accessible through our website. Additionally, No. 303 maintains pages on social media platforms such as Instagram and Facebook. Information you share or interact with on those platforms is subject to those platforms’ own terms and privacy policies directly, not this Policy. We encourage you to review the privacy policies of any third-party services you use in connection with our Services.

10. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted on The date of the most recent revision will always appear at the top of this page with an. Your continued use of our Services after the eƯective date of any updated revision date. Material Policy constitutes your acceptance of the changes will . We encourage you to review this Policy periodically.

11. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NO. 303’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS PRIVACY POLICY OR THE COLLECTION, USE, OR DISCLOSURE OF PERSONAL INFORMATION SHALL NOT EXCEED THE THE TOTAL FEES PAID BY YOU TO NO. 303 IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL NO. 303 BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM ANY PRIVACY-RELATED CLAIM, EVEN IF NO. 303 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Dispute Resolution Any dispute, claim, or controversy arising out of or relating to this Privacy Policy or No. 303’s collection, use, or disclosure of personal information shall be resolved exclusively through binding arbitration in accordance with the Governing Law; Dispute Resolution provision of the applicable Membership Agreement or Event Agreement between the parties, which is incorporated herein by reference, including the jury trial waiver and class action waiver set forth therein. Where no such agreement exists between the parties, disputes shall be governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws principles, and shall be resolved by binding JAMS arbitration before a single neutral arbitrator in Richmond, Virginia, pursuant to JAMS’ Streamlined Arbitration Rules and Procedures. THE PARTIES WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT ALL CLAIMS SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS; CLASS ARBITRATION AND CLASS ACTIONS ARE NOT PERMITTED.

13. communicated through prominent noticesInformation You Provide About Third Parties If you provide us with personal information about another individual — such as a guest, invitee, or co-host — you represent and warrant that you have obtained all necessary consents or otherwise have the legal authority to share that information with us, and that the individual is aware of and agrees to the practices described in this Privacy Policy. No. 303 is not responsible for ensuring that such individuals have been informed of or consented to our collection and use of their information.

14. Photographs, Video, and Use of Likeness No. 303 may photograph and video record events and activities at the Property for marketing, promotional, and social media purposes. By visiting the Property, you consent to No. 303’s use of photographs and video footage capturing your likeness for such purposes, without compensation to you. If you do not wish to be photographed or recorded, please notify No. 303 staƯ prior to your visit. Withdrawal of consent does not apply retroactively to photographs or video already published or distributed by No. 303. No. 303 grants you no rights in photographs or video taken by No. 303, which remain No. 303’s exclusive property.